Legal
Refunds and cancellations
There is no blanket money-back promise on this site, and there is a reason for that.
Why there is no blanket promise: most reported faults turn out to be the local network or a device setting rather than the service. A blanket promise that ignores that is one we could not keep honestly, so we state the actual process instead.
The process
- Message us on WhatsApp at +33 7 56 75 79 66 with the order details to hand.
- We run a diagnostic pass with you first — device, connection type, time the problem appeared.
- Where the fault sits with the service and cannot be resolved, the remaining term is the basis for the calculation.
- A 55.99 EUR 12-month term is assessed pro rata against the time already used.
What is not covered
Refunds are not available where the stated device requirements were not met, because that sits outside the service. Nothing here promises an outcome for a specific channel or event, because content availability follows licensing and varies by country and season.
Cancellation
A cancellation ends renewal. It does not shorten a term already paid for as a matter of course.