Frequently asked questions

Your subscription covers one device to start with, and you can add more: up to 2 device slots on Basic and up to 5 on Premium. Each extra slot costs less than the one before it, and the calculator on the plans section shows the exact total before you order. A device that is switched on but idle does not use a stream, although a device left paused part-way through a programme often does.

Plan on roughly 5 Mbps for each HD stream, 8 to 12 Mbps for each Full HD stream, and about 25 Mbps for each 4K stream. Those figures are per stream, not per household, so two Full HD screens running together need somewhere around 16 to 24 Mbps between them before anything else in the house is counted.

The supported device types are: Android TV, Smart TV, Firestick, MAG, Windows, macOS, Android Phone, iPhone / iPad, Apple TV, Chromecast, Enigma2, Formuler, Other. The device already connected to your screen is usually the right choice, because it keeps the picture path short. If you are replacing hardware anyway, a model with a wired network port removes a whole category of problem in one step.

Basic covers HD and Full HD and takes up to 2 device slots. Premium covers 4K and Full HD, adds priority servers, and takes up to 5 device slots. Both include the EPG programme guide and help during setup, so the choice is about stream count and picture quality rather than about features being withheld.

Yes. The base price depends on the term, and the device calculator shows any extra-device adjustment separately. Basic at 1 month is 13.99 EUR, which is 13.99 EUR per month. Basic at 36 months is 139.99 EUR, which works out at 3.89 EUR per month. Shorter terms cost more per month and commit less.

Broadcasting rights are divided between different rights holders and vary by country and by season, so a licensed service carries only the content it is licensed to carry. That is why this site names no competition, package or broadcaster. Ask us about current availability for South Africa before ordering rather than relying on a list published elsewhere.

That pattern points at bandwidth rather than at the plan or the device. Local networks and shared connections are busiest in the evening, so the same house that streams comfortably at noon can struggle later. Test the same channel for ten minutes at both times and compare, then try a wired run to the main screen before changing anything else.

Setup help is included on both plans and is reached on WhatsApp at +33 7 56 75 79 66. Have the device model, the connection type and the exact time the problem appeared ready before you write. Saying what you already tried removes the obvious suggestions from the conversation.

The first device uses the plan price. Each extra device is added at a lower adjustment in order: +50% for device 2, +40% for device 3, +30% for device 4 and +20% for device 5. Basic stops at 2 devices and Premium stops at 5, so the maximum cannot be exceeded.